About Us

Founded in 2012, Safe Haven Recovery Care specializes in top-quality home care and mental care services to the elderly with a compassionate and healing approach rooted in expertise. In addition to providing geriatric case management, the agency offers a recovery program for individuals suffering with drug and alcohol addictions. These specialized services are also available to non-elderly individuals.

We are here to provide custom tailored care you can trust from a skilled staff of professionals focused on your specific needs. Trust in our agency to offer the best in community and in-home services.

How to Get Started?

Step 1: Consultation

The process begins with a free consultation where a care manager visits the home to determine how Safe Haven Recovery Care can assist individuals with their day-to-day needs. This is a critical step in the process, giving our agency an opportunity to get to know prospective clients on a personal level.

Step 2: Assessment

The assessment involves a staff nurse and case manager working together to formulate solutions to help individuals remain independent as they deal with mental and/or physical challenges. Based on this evaluation a care plan is created specifically for the client.

Step 3: Service

Our agency carefully selects a trained and qualified staff member to provide care for the client then an introduction is scheduled between a client and caregiver to establish familiarity and comfort. After the initial meeting, the client gives final approval before service begins.


Our goal is to be the top provider of choice in Connecticut for home and community based services, where the needs of our clients take priority. Through innovative and resourceful programs, we empower individuals with the will to live independently because their well-being matters to us.

“A true healthcare professional is a caregiver who believes in quality care and goes the extra mile to make a difference in the lives of the people they serve.”

    – Emmanuella Valme, MHA,CCM, Executive Director


The expert staff at Safe Haven Recovery Care strives to enhance the self-confidence of patients as well as offer peace of mind to their families. Our approach to humane care is built on these guiding principles:

    • Integrity
    • Equality
    • Compassion
    • Teamwork
    • Empowerment



Safe Haven Recovery Care offers home care, recovery care, mental, and behavioral health services administered by a skilled team of professionals. Caregivers and Companions are trained on a monthly basis and specialize in all service areas. Trust in our experienced and qualified staff to provide the best possible care.

Caregivers employed by Safe Haven Recovery Care go through a five step nation-wide background check that includes DMV violations, sex offender registry and criminal offenses. Also, we conduct random drug testing to ensure the safety and sobriety of those we serve.

All new clients receive a Care Manager for the initial set-up. Care Managers will oversee all services including conducting random checkups on caregivers during work, arranging doctor appointments and connecting clients with outside resources. The Care Manager will make sure client bills are paid on time, and organize and complete any documents related to Medicare, Medicaid, food stamps or insurance. All care managers at Safe Haven Recovery Care are under the supervision of the Director of Case Management.

Experienced & Professional Home Care Services

Our homecare program enables clients to age in the safety and comfort of their homes, which can be a challenge for many individuals. Clients are assigned trained aides to assist in providing the quality care they deserve. Our caregivers offer services in community based facilities such as assisted living, nursing and senior retirement homes. Our services are also available to individuals with developmental disabilities. We provide a unique memory care program to clients with Alzheimer’s disease and dementia.

  • Alzheimer’s and Dementia
  • Acquired Brain Injury and Traumatic Brain Injury
  • Homemaker/Companion
  • Personal Care Assistance (including live-in)
  • Chore Services
  • Hospice Care

Mental & Behavioral Health Services

Our mental health program provides in-home counseling or one-on-one office sessions to clients who are struggling with psychological issues or drug and alcohol addictions. Our counselors also provide help in dealing with end-of-life planning, bereavement, stress and depression. We offer a comprehensive recovery program for individuals facing difficulties due to drug and alcohol addiction by providing counseling in group sessions. Additionally, our agency assigns sober and recovery companions to clients, guiding them on their path to recovery.

  • Mental Health Counseling
      o Stress
      o Depression
      o Bi-Polar Disorder
      o Anxiety
      o Grief and Bereavement
      o Substance and Alcohol Abuse
      o End of Life Planning
  • Recovery Assistance for Alcohol and Substance Abuse
  • Illness and Symptom Management

Geriatric Case Management Services

Our geriatric managers will work closely with clients and families so they may rest assured that their day-to-day responsibilities are handled correctly, personal affairs are in order, and that their loved ones are properly cared for by professionals they can trust. We provide family members who are far away the assurance that their loved ones are properly cared for by professionals they can trust.

  • Monitoring/assisting with financial guidance and bill payments.
  • Referrals to experts, as needed, for legal or medical issues.
  • Act as a liaison and advocate for families so that their voices are heard and their needs are met
  • Conduct regular visits to ensure clients are safe, eating properly and taking prescribed medications
  • Assist with moving to and from care facilities
  • Help with transportation and coordination of medical appointments

Need Transportation?

Safe Haven Recovery Care is happy to provide our clients with safe and reliable transportation to complete errands, attend doctor appointments, counseling sessions and more.


Payment Options

Safe Haven Recovery Care offers convenient payment options for clients. Please view a list of our current payment options by category below.

Home Care Clients

  • Private Pay
  • Long-term Care Insurance
  • Veterans Benefits Program
  • Assistance from State and Federal Programs

Mental Health Clients

  • Private pay
  • Anthem Blue Cross Blue Shield
  • Husky Plan
  • Medicaid

Geriatric Case Management Clients

  • Private pay

Recovery Clients

  • Private pay
  • Most Insurance accepted


Safe Haven Recovery Care delivers in-home and community based recovery assistance. We specialize in top-quality home care and mental care services to the elderly with a compassionate and healing approach rooted in expertise. Our professional staff are highly trained in their fields and bring a wealth of experience to the agency.

Emmanuella Marie Valme, MHA, CCM
Executive Director
Since I could remember, I have always enjoyed helping others. I am a people person who listens intently to the problems of others and help them find solutions. My passion and desire originates from a genuine wish to make a positive difference in the lives of the individuals I serve. Although, we are born completely dependent on others for all our care needs in the initial stages of our life, as we grow, we develop a genuine sense of identity, creativity, autonomy and uniqueness which becomes completely our own. Every individual has the potential to provide something unique and beneficial to the community in which they are a part. However, due to a variety of factors not everyone is able to make that contribution due to various barriers such as social oppression or exclusion. I want to play a role in empowering members of the community to take action for themselves and fully integrate into society.

As the Executive Director, my number one priority is to assist every client on their road to recovery.My personal motto: “A true healthcare professional is a caregiver who believes in quality care and goes the extra mile to make a difference in the lives of the people they serve.”

Kristin Cefalu

HR Coordinator/Recruiter

staff-kristinEver since I can remember, there has been a special place in my heart to want to help others. I believe my passion stems from the direct personal experiences that I have encountered throughout my life. Many of these experiences have made me into the devoted and compassionate professional I am today.
As a former educator of over fifteen years, I have had the pleasure of making a difference in many peoples’ lives, in turn giving me immense gratitude. My dedicated and compassionate nature has motivated me to want to inspire others to give back and be passionate to those in need.
As a hiring associate I have learned the importance of providing top-quality care to clients. Clients depend on their caregivers for daily support and assistance. Therefore, it is important that every caregiver understands this need and delivers it accordingly. My number one goal as the HR coordinator is to hire Top-Quality Staff and to ensure every caregiver is up-to-date on their trainings and all client needs and complaints are addressed immediately. We believe that the road to recovery begins with a well trained staff.

Stephanie Louissaint, RN
Associate Director (New York office)

staff-stephanieMy love and passion for people started at a young age. Both of my parents are healthcare professionals and for as long as I could remember, I have been a part of the healthcare world. As a young child, I was always at my mother and father’s feet in the hospital where they worked. I knew then this was going to be a career path for me. My father was the chief medical director of a hospital and my mother was the Charge Nurse. For many years I watched them care for others in a passionate and kind way. Their patients loved them and my parents knew each one on a first name basis. This gave me the motivation I needed to follow in their footsteps and make a difference in the lives of others as a caregiver. I have worked as a caregiver for over 15 years in Canada where I became a registered nurse. In my experience as a caregiver, I realize there is no joy better than helping others as they recover.

Brad Gay, CM
Director of Case Management

staff-bradI started in direct care in 2006 and have been a case manager for more than 10 years. The call to serve others has always been strong. That is, simply stated, where my passion stems. Early on in life, I recognized a number of occasions when I was shown unconditional kindness and encouragement. The seed was planted.
When I began as a direct care worker, I knew that it was the start of following my heart. Along the way I met many individuals, both administrators and residents, who brought enlightenment and pure joy.

Over the years, I have worked with a variety of talented people; chairing meetings of interdisciplinary teams, including but not limited to state case management employees, auditors, behaviorists, case quality specialists and families.
As the director of case management, I work to not only ensure the highest level of personal development for staff, families, and the individuals we serve, but to act as an advocate and caregiver.

Guerdine Saint. Juste, LCSW

Director of Clinical Operations

staff-guerdineFor as long as I could remember I have always been in a position to help others around me. I find great passion in giving back to those in need of my assistance and I enjoy being able to do so. As a clinical director, I wish to address the Clinical needs of the client. The geriatric patient’s clinical needs are often pushed to the side. Just because they are in this phase of their life (geriatrics), does not mean they experience or deal with less hardships. Life is ongoing regardless of the stage.

Delores Wisdom
Associate Director

staff-deloresCompassionate, dedicated and innovative; a few of my unique qualities that enables me to enjoy working with people in general, especially older adults. While working as a Program Coordinator for a senior volunteer program, I came to realize how important it is to seniors to stay active, give back to their communities and gracefully age in the comfort of their own home. Also inspired by their diverse experiences, I discovered a deeper meaning of the phrase “aging in place”. So naturally I wanted to be a part of this movement and help to empower seniors to live independently through customized, quality care. As a former education professional with over fifteen years’ experience, I developed an eagerness to always explore my potential, so it was easy to transfer my knowledge and well-developed skill set to a field that compliments my personality and passion to help others. As an Associate Director, I aspire to use Safe Haven’s compassionate, therapeutic approach to make every client’s needs my priority, providing top-quality care through well-trained professionals.



Safe Haven Recovery Care LLC

515 CenterPoint Drive
Middletown, CT 06606
Phone: 1 (877) 407-0353
Email: info@shrcare.com


Our team shares a person-centered approach, building strong bonds with clients and their loved ones. We are always seeking professionals to join our team. Below is a list of open positions.

  • Homemaker/Companions
  • Personal Care Assistant’s
  • Home Health Aides
  • Certified Nursing Assistants
  • Live-in Aides
  • Recovery Companions
  • LPN’s
  • Field Clinicians
  • Licensed Clinical Social Worker’s

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